The Kenbury Guest Accomodation

Access Statement

Introduction

The Kenbury is a Victorian house set in a peaceful location on the corner of two roads within 5 minutes walk of Shanklin town centre and the train station. The beach is 10 minutes walk away and the Old Village is 15 minutes walk away.

We have 13 rooms offering single, double, twin and a family room.

We aim to provide the highest standards of service to our guests and we look forward to welcoming you to The Kenbury and making your stay an enjoyable one.

Whilst we aim to meet the needs of all our guests there are some period features which might make access difficult for people with limited mobility. We have rooms at different levels and there are steps into the main entrance and to the breakfast room.

Pre-Arrival

· Shanklin town centre is a 5 minute walk away

· Shanklin train station is 3 minutes walk and offers train services to and from Ryde Pier which links to the passenger ferry from Portsmouth harbour train station

· There is a local taxi service that has accessible taxis. If required, we can make a booking for you

· Although assistance dogs are welcomed we regret that we do not accommodate pets

· Brochures and menus can be provided in large print if required. We regret we do not have facilites to prepare documents in braille.

· Our website www.isleofwighthotel.co.uk provides pictures of our accommodation and further information about the services we provide.

· You can contact us by telephone, e-mail or fax. Please see the “Contact Information” section of this document for full details.

Arrival and Car Parking

· Please advise us of your anticipated arrival time so that we can be sure that everything is prepared for you.

· To ensure your accommodation is ready we ask that guests do not normally arrive before 2.00pm. Earlier arrival may, however, be possible by arrangement.

· Parking is on a level gravelled drive to the left of the property. There is a stepping stone path set into the lawn which leads to the front door.

· We offer assistance with luggage.

Main Entrance

· There are three steps of 12 cm with no hand rail up to the front door and a further step of 15cm as you go through the front door itself

· The front door is 94 cm wide.

· The front door is always locked but we do have 2 doorbells at different heights to gain access

Public Areas – General (Internal)

• There is a short pile carpet throughout the public areas.
• The entrances to our ground floor rooms are off the front hallway.
• The hallway leads into a guest lounge
• There is an internal door measuring 79 cm wide, which leads to the back of the hotel where the bar and breakfast room are situated

• There are 10 steps, with a hand rail, which lead down to the public toilet and breakfast room.
• There is a door from the garden room with 2 steps down with no hand rail, which lead into the garden.
• A wireless network for Internet access is installed at the property, and is available in all public areas, and bedrooms. Guests are provided

Lounge and Breakfast Room

• Guests are welcome to use the lounge at any time.
• The lounge has three sofas and an upright chair. Straight back chairs can also be moved in as required. This room has a 32 inch digital television.

• A selection of local information, magazines, books and board games is available in the lounge.
• Breakfast is served in the breakfast room on the lower ground floor between 8.15 and 9.30.
• There is a buffet table from which guests help themselves. There is waitress service for hot food, drinks and toast.

Bedrooms

• There are 3 ground floor bedrooms entered from the front hallway – 2 doubles and 1 single. One of the doubles has an en suite bathroom with a shower over the bath. The other double and the single have en suite shower rooms.
• There are 3 rooms at the back of the hotel which are accessed via 5 steps, with a hand rail, from the ground floor level. One of these is a family suite, consisting of 2 adjoining rooms with an en suite bathroom, plus an extra wc and sink. The other 2 rooms in this area are doubles and have en suite shower rooms.
• There are a further 7 rooms up the main staircase of the property. This staircase consists of 19 stairs, with hand rails. The first 4 rooms are reached at the top of these stairs. The remaining 3 rooms are reached via a further 3 stairs, with hand rail. Of these 7 rooms there are: 2 double rooms with en suite shower rooms; 4 double and 1 double/twin rooms with en suite bathrooms, with showers over the bath;
• Tea and coffee facilities and bottled water are provided.
• Shower gel, shampoo and large fluffy towels are provided.
• We also provide a hair dryer, digital TV with Freeview access, and a clock radio.
• Our beds are normally made with synthetic duvets. All pillows are synthetic.
• There is a wardrobe, chest of drawers and bedside cabinets in each room, and some rooms have a small refrigerator.
• There is an additional seat provided in each of the rooms. Further seating can be provided on request.
• There is an information sheet on the back of the door in each bedroom. These gives details about emergency evacuation, Internet access, breakfast times etc.

Gardens

• We have a lawned garden with flower beds at the front of the hotel which guests are welcome to use

• There is also an enclosed garden with chairs and tables for guest use outside the breakfast room. This can be reached from the breakfast room or from the car park down 6 steps with no hand rail

Additional Information

• A new fire alarm system was installed in 2007. This features smoke detectors in every room, visual alarms which flash in the event of a fire, in addition to the fire bells which ring.
• There are 6 fire extinguishers on the property: 2 up the main stairs, 1 by the front door, 2 in the area at the back of the hotel, and 1 in the kitchen.
• The building can be evacuated via the front door, via the breakfast room door, via the back door onto a private patio, or via the kitchen. We are a no smoking building (smoking is allowed in the garden where ash trays are provided).
• We are happy to cater for special diets or any particular likes or dislikes. Please advise us of these before your arrival.
• We are happy to refrigerate any medication. We can also keep any perishables in our fridge for a limited period.

Contact Information

• Address: Clarence Road, Shanklin, Isle of Wight, PO37 7BH
• Telephone number: is 01983 862085. When we are away from home this number is diverted to our mobile phone.
• Fax number: is 0844 5041019
• E-mail address: kenbury@isleofwighthotel.co.uk
• Website: http://www.isleofwighthotel.co.uk
• We are open from Easter to October.

Future Plans

• In 2011/2012 we have carried out many improvements to our facilities. The breakfast room has been moved to a brighter more spacious room (which was formerly the bar), which means 5 fewer steps for guests. We have also knocked 2 rooms into 1 upstairs to create a more spacious "premier" double room. We are continually working to improve and update our facilities.

If you require further details or have any comments about the services we provide do not hesitate to contact us.